Holburne Road, Greenwich, London SE3 8HP - Hotline: 02079479129. Wishlist Your Wishlist

Frequently Asked Question

Frequently Asked Question

Frequently Asked Question

  • Do you offer delivery?

We currently do not offer delivery, but we are in the process of partnering with the top delivery companies. Watch this space for updates!  

  • Are your cakes nut-free?

Our cakes are nut-free but our cakes are prepared in a kitchen that handles nuts and we use nuts to decorate some of our cakes. We advise you not to order if you have a Nut Allergy. 

  • Are your cakes suitable for vegans?

We are still working on our vegan recipe, so stay tuned.    

  • Are your cakes suitable for vegetarians? 

Try our eggless cakes (Please check our ingredient list for our eggless cakes).

  • Do I have to collect my cake in person?

You can pick up your cake in person or send a loved one to do it for you. We will release your order as long as proof of purchase is shown. 

  • Can your cakes be frozen?

We advise you to eat your cake within 5 days of receiving it.

  • How long does your cake last for (shelf life)?

You have five days to consume your cake order for the best taste. 

  • How do I store my cake?

We advise you put your cake in the fridge at your earliest convenience.

  • Do you make custom cakes?

Send us an email with your requirement (flavour, number of people you need to feed, and design) and we will reply to you.

  • Do you offer cancellations and refunds?

You can cancel your cake order 7 days before the due date with a full refund. We don’t do last-minute cancellation or refund.

  • Is your cake gluten-free?

Not yet, we are working on it. 

  • What happens if my cake is damaged?

We will never give you your cake damaged which is why we ask you to inspect it before leaving our premises or when delivered.  If an accident happens during transit or after received we can fix it at a cost.

  • I have received the wrong order?

You will be asked to inspect your order before taking it away to reduce this happening but should this happen we will rectify this issue for you. 

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